Topic
Friction is the systemic dissonance that turns a two-minute decision into a two-week process. It shows up as unnecessary handoffs, approval chains that add no value, and communication patterns that create more work than they resolve. Teams lose an estimated 3+ hours per person per week to process overhead alone.
Unlike misalignment, friction is often invisible to leadership because the delays happen in the gaps between teams, not inside them. Individuals build workarounds — shadow tools, back-channel conversations, doing it themselves rather than filing a request. The symptoms look like slowness, but the cause is structural.
Read the full field manual on systemic dissonance
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